Privacy Policy

Lending A Supporting Hand Foundation (“L.A.S.H. Foundation,” “L.A.S.H.,” “we,” “us,” or “our”) respects privacy and is committed to handling personal information responsibly. This Privacy Policy explains how we collect, use, disclose, protect, and retain information through https://lashfoundation.org and in connection with our services.

• We collect information you provide, such as contact details, application information, donation information, and documents submitted for services.
• We use information to provide programs and services, process donations, respond to requests, communicate with people who contact us, maintain the website, and meet legal and reporting obligations.
• We do not sell or share personal information for cross-context behavioral advertising.
• Client financial and personal information is kept confidential and shared only with written permission where applicable, with necessary confidential service providers, or when required by law.
• Donors may request anonymity and may opt out of communications at any time.
• Privacy requests may be submitted by email or phone. We generally respond within 30 days and respond within 45 days when a longer period is permitted or required by applicable law.

Lending A Supporting Hand Foundation is a 501(c)(3) nonprofit organization, EIN 92-2857641, serving communities in Nevada and Maryland. Our services include legal support and documentation assistance, reintegration programs, family stabilization counseling and mediation, workforce readiness and job placement, youth mentorship, the LASH Haven emergency shelter being planned for Clark County, Nevada, and LASH HomeKeepers housing counseling and loan modification assistance for homeowners in Nevada and Maryland.

Depending on how a person interacts with us, we may collect:

2.1 Information provided directly

This may include:

• Name, mailing address, email address, and telephone number;
• Information submitted through help, contact, volunteer, employment, donation, or program forms;
• Information about household circumstances, service needs, housing concerns, employment goals, or reentry needs;
• Documents and information provided for legal support, documentation assistance, housing counseling, or other programs;
• Donation details, billing information, and transaction records;
• Communications sent to us and records of our responses;
• Accessibility requests and accommodation information; and
• Information provided by a parent or guardian for a minor participating in a program.

We collect only information that is reasonably necessary for the relevant purpose or service.

2.2 Information collected automatically

When a person visits the website, certain information may be collected automatically, including:

• Internet Protocol address;
• Browser type and operating system;
• Device type;
• Pages viewed, links selected, and approximate time spent on the website;
• General geographic information inferred from technical data; and
• Website performance, security, and usage information.

2.3 Information received from others

We may receive information from service providers that process payments, operate forms or client portals, support communications, or provide website functionality. We may also receive information from a referring organization when permitted by law and appropriate to the requested service.

We may use personal information to:

• Provide, coordinate, and improve our programs and services;
• Respond to questions, requests, applications, and referrals;
• Communicate about services, appointments, applications, donations, events, volunteer opportunities, or other requested information;
• Process donations, issue acknowledgements or receipts, and maintain financial records;
• Provide housing counseling and loan modification assistance through LASH HomeKeepers;
• Evaluate eligibility or suitability for programs;
• Maintain records required for organizational, grant-reporting, audit, tax, legal, and accountability purposes;
• Protect the website, our organization, participants, donors, staff, volunteers, and service providers;
• Detect, prevent, and respond to fraud, abuse, security incidents, or unlawful activity;
• Analyze website performance and improve content, where analytics are used; and
• Comply with applicable laws, regulations, court orders, funding requirements, and governmental requests.

We do not use personal information for purposes materially incompatible with the purpose for which it was collected without providing appropriate notice or obtaining consent when required.

We may disclose information in the following circumstances:

4.1 Service providers

We may use and disclose information to service providers in the following categories:

• Website hosting and website-builder providers;
• Payment processors;
• Email and newsletter service providers;
• Form and client-portal providers; and
• Analytics providers, if analytics are used.

These providers are used only to help deliver, secure, maintain, or improve the relevant service. They are required to protect information through confidentiality obligations or contractual restrictions appropriate to the services they provide.

4.2 Client information and written permission

L.A.S.H. Foundation treats client financial and personal information as confidential. Where applicable, we share that information only with the client’s written permission, with confidential service providers necessary to provide the requested service, or when disclosure is required or permitted by law.

A client’s permission may identify the information to be shared, the purpose of the disclosure, and the person or organization receiving it. Permission may be withdrawn when permitted by law, although withdrawal does not affect disclosures already made or disclosures needed to complete a requested service.

4.3 Legal and safety reasons

We may disclose information when reasonably necessary to comply with law, legal process, funding or grant obligations, or a governmental request; protect the rights, safety, or property of L.A.S.H. Foundation or others; investigate suspected fraud or unlawful conduct; or respond to an emergency.

4.4 Organizational changes

If L.A.S.H. Foundation participates in a reorganization or a transfer of assets, information may be transferred as part of that transaction, subject to applicable confidentiality and privacy requirements.

4.5 No sale or behavioral advertising

L.A.S.H. Foundation does not sell personal information. We also do not share personal information for cross-context behavioral advertising.

Donor names and contact details are not sold, traded, rented, or shared with other organizations for their own fundraising or marketing purposes.

Donors may request anonymity or opt out of donor communications at any time by contacting us at support@lashfoundation.org or 844-527-4243. Donation records may still be retained as required for accounting, tax, audit, legal, grant-reporting, or organizational record-keeping purposes.

If L.A.S.H. Foundation sends text or SMS messages to clients, donors, volunteers, or other contacts, we obtain prior express consent when required. Consent to receive text messages is not a condition of receiving services, making a donation, or participating in a program.

Message frequency varies. Message and data rates may apply. Reply STOP to opt out of text messages and HELP for help. Consent may be withdrawn at any time by replying STOP or contacting us directly. Opting out of texts does not necessarily opt a person out of other communications, such as email or phone communications.

The website may use cookies and similar technologies in the following categories:

• Strictly necessary cookies: Needed for website operation, security, form functionality, or requested services;
• Preference cookies: Used to remember selections such as language, display, or consent preferences; and
• Analytics cookies: Used, if enabled, to understand website use and improve website performance and content.

A cookie consent notice is displayed when applicable. Cookie choices may be changed or withdrawn through the website’s cookie-control tools or by changing browser settings. Disabling some cookies may affect website functionality.

The website may receive or process browser privacy signals, including Do Not Track or Global Privacy Control signals, where supported by the website or its service providers. Because L.A.S.H. Foundation does not sell or share personal information for cross-context behavioral advertising, those signals do not authorize such activities. Where applicable, a recognized opt-out signal is treated as a request to limit relevant advertising-related processing.

Subject to applicable law and appropriate identity verification, individuals may request:

• Access to personal information;
• Correction of inaccurate or incomplete information;
• Deletion of personal information;
• A portable copy of certain personal information;
• Opt-out of marketing communications; and
• Information about how personal information is collected, used, and disclosed.

Requests may be submitted by email to support@lashfoundation.org or by phone at 844-527-4243. We may request information reasonably necessary to verify a request and protect against unauthorized disclosure.

We generally respond to verified requests within 30 days. Where applicable law permits or requires a longer response period, we respond within 45 days or provide any notice of extension required by law.

8.1 California residents

California residents may have rights under the California Consumer Privacy Act, as amended by the California Privacy Rights Act, including the right to:

• Know about categories and specific pieces of personal information collected, used, or disclosed, subject to legal limitations;
• Delete personal information, subject to exceptions;
• Correct inaccurate personal information;
• Opt out of the sale or sharing of personal information for cross-context behavioral advertising; and
• Receive equal service and price without unlawful discrimination for exercising privacy rights.

L.A.S.H. Foundation does not sell or share personal information for cross-context behavioral advertising.

8.2 Nevada residents

Nevada residents may have rights under Nevada privacy law, including the right to submit a verified request to opt out of the sale of covered information. L.A.S.H. Foundation does not sell personal information. Nevada residents may submit privacy requests by email or phone using the contact information in Section 15.

L.A.S.H. Foundation retains information only for as long as reasonably necessary for the purpose collected and for legal, financial, operational, audit, grant-reporting, safety, and accountability purposes.

The following schedule describes our general retention approach. Actual retention may vary based on the nature of the record, applicable law, funding requirements, unresolved matters, or a valid legal hold.

A deletion request does not require deletion where information must be retained for legal, tax, audit, grant-reporting, record-keeping, security, fraud-prevention, dispute-resolution, or other lawful purposes. When deletion is not possible, we will explain the applicable limitation where required.

L.A.S.H. Foundation uses reasonable administrative, technical, and physical safeguards designed to protect personal information. These safeguards include:

• Encryption in transit and at rest where supported by the relevant systems;
• Role-based access controls;
• Access limited to staff, volunteers, and service providers who need information for an authorized purpose;
• Confidentiality obligations for staff and volunteers who handle personal information;
• Secure handling of client financial and personal documents; and
• Monitoring, investigation, and response procedures for suspected security incidents.

No method of transmission or storage can be guaranteed to be completely secure. If a security incident affects personal information, L.A.S.H. Foundation will investigate, take reasonable steps to contain and remediate the incident, and notify affected people and regulators when required by law or when otherwise appropriate.

The website is not directed to children under 13, and L.A.S.H. Foundation does not knowingly collect personal information online from children under 13 without appropriate consent.

Minors participating in youth mentorship or other programs generally require parent or legal guardian consent. Information about a minor is handled for program, safety, communication, and legal or administrative purposes and is shared only as permitted by law and applicable consent.

If a parent or guardian believes a child under 13 has provided personal information without appropriate consent, the parent or guardian may contact us at support@lashfoundation.org or 844-527-4243.

The website may contain links, embedded content, or functionality provided by third parties. Third-party websites and services have their own privacy practices, terms, and security measures. L.A.S.H. Foundation is not responsible for the privacy practices of third parties that it does not control.

Individuals may opt out of nonessential marketing or informational communications by using an unsubscribe link in an email, replying STOP to an SMS message, or contacting us by email or phone.

Opting out of marketing does not prevent communications necessary to process a donation, administer a requested service, respond to a request, provide legally required notices, or protect the organization and others.

L.A.S.H. Foundation may update this Privacy Policy to reflect changes in our services, website, legal requirements, or privacy practices.

We will provide notice of material changes through the website or by another reasonable method. The effective date at the top of this policy identifies the current version. This policy is effective as of 1 October 2026.

Questions, privacy requests, accessibility-related requests, or concerns about this Privacy Policy may be submitted to:

Lending A Supporting Hand Foundation (L.A.S.H. Foundation) 455 E Pebble Road, Unit 230301 Las Vegas, NV 89105 Phone: 844-527-4243 Email: support@lashfoundation.org Website: https://lashfoundation.org

We welcome requests for accessible versions of privacy information or assistance communicating with us in an accessible format.